Refund policy

Refund Policy

Last updated: August 21, 2026

We want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

If you need to request a cancellation or change, contact us at support@memoobie.net as soon as possible.

We can only consider cancellation or modification requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@memoobie.net within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos of the item and packaging

After reviewing the information provided, we may offer a replacement, partial refund, or full refund where appropriate.

Change-of-Mind Returns

Once an order has shipped, we do not accept returns, cancellations, or refunds solely for change of mind, accidental orders, dislike of the product, incorrect customer selection, or refusal of delivery when the item supplied is correct, undamaged, and consistent with its product description.

Approved Returns

Do not return any item without receiving written approval and return instructions from us first.

Unless the return is required because of our confirmed error or applicable law, the customer is responsible for:

Return shipping costs
Customs charges
Duties
Taxes
Insurance
Any other costs associated with the return

Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected, or after another resolution has been confirmed in writing.

Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.