Shipping policy

Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are normally prepared within 1–2 business days after payment has been confirmed.

Orders are generally not processed on weekends or public holidays. Processing may take longer during high-demand periods, product launches, promotional events, or circumstances outside our reasonable control.

If a significant delay affects your order, we may contact you using the email address provided at checkout.

Estimated Delivery Times

Estimated delivery times begin after order processing is completed.

Cross-border delivery is generally estimated at 7–12 business days.

Delivery estimates are not guaranteed arrival dates. Delivery may take longer due to customs clearance, carrier delays, weather, public holidays, remote-area delivery, local postal conditions, or other circumstances outside our control.

Fulfillment and Tracking

Orders may be prepared and shipped by an overseas warehouse, supplier, or fulfillment partner.

When tracking information is available, it will be provided using the contact information associated with your order.

Tracking information may take several business days to update after a parcel has been handed to the carrier.

Shipping Address

Please review your shipping information carefully before placing an order.

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

We are not responsible for delays, failed delivery, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an error after placing your order, contact support@memoobie.net as soon as possible. Address changes cannot be guaranteed once processing has started.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Lost, Damaged, or Delayed Shipments

If your order arrives damaged, appears to be lost, or has not arrived within a reasonable period beyond the estimated delivery time, contact support@memoobie.net and include your order number and any relevant information.

We will review the situation with the appropriate fulfillment or delivery partner and work toward an appropriate resolution where applicable.